From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Elaine Page, David Gill
Disappointed with the results of its first employee engagement survey, Northwell Health began a five-year engagement improvement journey that included a heightened focus on leadership effectiveness, organizational rebranding, a stronger emphasis on customer service and a recommitment to employees. Attendees will learn how Northwell?s approach led to a significant improvement in employee engagement, and how to apply similar tactics to significantly propel engagement results at their own organizations.
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