From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Craig Clapper, Gary Yates
Our presenters, both recognized experts in High Reliability and safety science, will assess the present state of patient safety and explore evidence-based methods for reducing events of patient harm. They will challenge the audience to rethink the current siloed approach to safety measurement and chart a course for the industry toward a more holistic view of patient safety across the entire patient experience. They will discuss harm measurement and reporting, the advantages of transparency and how technology can facilitate reaching the goal of zero harm. They will also offer case studies of successful safety initiatives, including the resultant ROI of doing well by doing right.