From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Mitchell Winnik, Kim Colonnelli
Poor patient experience scores can be detrimental not only to the experience of care, but also to employee engagement and financial outcomes. At Corona Regional Medical Center, a new executive leadership team, who had all spent time at the bedside, took it upon themselves to put the patient at the center of care. Attend this session to learn how updating the work environment, physician alignment and a culture of safety can improve patient experience and engagement scores, and how a strong leadership team that truly partners with staff, physicians, patients, families and the community can achieve excellence.
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