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 29744 - Comprehensive Online Reputation Management at an Academic Subspecialty Practice $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Samantha Reeves, Jeffrey Downing

National Jewish Health built a comprehensive reputation management program that is driving the transition to patient-centered care in the medical practice. In the past, consensus didn?t exist around the meaning of outstanding patient experience, and departments viewed service excellence differently. Attendees will learn how National Jewish Health created an effective partnership between its marketing and clinical departments and how the teams addressed those issues. Speakers will also explain how they launched a transparency model using patient feedback to better define service excellence from the patient point of view and drive other improvements.


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