From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Cathy Ward, Renee Appleby
Improving nurse communication is a top priority for many organizations. This session?s presenters will share best practices that focus on individual accountability and providing metrics at the unique nurse level to boost the effectiveness of communications. Learn how an ?Always Report,? created from the electronic health record and Press Ganey patient satisfaction data, became a powerful tool to improve communication, inspire consistent behaviors in nursing staff and contribute to patient experience improvement.