From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Walter Stewart, Erin Cornman

Improving the experience of care can be a goal that is difficult to define. By analyzing quantitative data, comparing that data against qualitative comment data and identifying actionable areas of opportunity, however, organizations can identify their greatest opportunity in this area. Attend this session to learn how one emergency department improved its performance in multiple domains by increasing its scores on just one ED CAHPS survey question, and how to identify unmet needs by acknowledging current patients? perceptions.