From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Thomas "Dusty" Derringer

Delivering an exceptional patient experience safely, reliably and consistently is a primary focus of leading health care organizations. However, that responsibility doesn't fall only on the shoulders of the organization's clinical staff. Staff members in every department through a health care facility play a critical role in advancing the patient experience. This session's presenters will discuss the research, strategies and tactics behind a recent partnership between Virginia Mason Medical Center, Compass One Healthcare and Press Ganey that was designed to leverage the medical center's environmental services and patient transport staff in delivering an exceptional experience to patients. Lessons learned will be shared with attendees to provide key educational opportunities for any organization committed to improving the patient experience.