29752 - The TEAM (Teach, Engage, Appreciate, Motivate) Approach to Improving Patient Experience [ ]

Product 64 of 90

From: 2017 National Client Conference & Executive Leadership Conference

29752 - The TEAM (Teach, Engage, Appreciate, Motivate) Approach to Improving Patient Experience

$10.00

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Kristen Barboza, Tammy Adkins

In this session, speakers will share how leadership ownership of the patient experience process helped an outpatient rehabilitation team focus and improve. Leadership support, team member empowerment to actively contribute to the greater goal of building a better, more supportive team and a structured approach set the stage for success. Attendees will learn about the steps used during this process: team member education, knowledge sharing and involvement in department decision-making and activities; and leadership recognition and appreciation.