From the Press Ganey Executive Leadership Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Elliot Joseph

Hartford HealthCare, New England?s fourth largest health system, has a culture of innovation and accountability that is foundational to its daily management, organizational and personal goals and the pursuit of an enhanced customer experience. Attend this session to learn how creating this culture, along with creating a standard operating model based on Lean principles and streamlining governance and matching it with a regional management structure, have enabled the system to achieve consistent improvements in quality, reduce per-case costs and transform from a hospital-centric organization to a true continuum with more than 225 access points in 101 towns and cities throughout Connecticut.