Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home » Press Ganey » 2019 National Client Conference & Executive Leadership Conference »

Previous Product  Product 38 of 108  Next Product   From: 2019 National Client Conference & Executive Leadership Conference

 
 32897 - Delivering on Our Promise: How Consumer Design Accelerates Improvement at Intermountain Healthcare $10.00   
Select Format:

From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Kevan Mabbutt, Anne Pendo

Health care marketers must learn to harness the power of the increasingly influential voice of the patient in order to strengthen brand and drive patient acquisition. In this session, we will introduce the latest in digital consumer research, identifying where consumers search for information and how they navigate patient reviews to choose a provider. Learn how Intermountain Healthcare is leveraging patient experience surveys, in-person rounding and social media sites, to harvest the patient voice. They utilize appreciative inquiry to support their physicians with positive patient feedback that increases their engagement and drives the delivery of safe, high quality, patient-centered care.

 






 Copyright © 2021 Fleetwood Onsite Conference Recording


Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube