From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Lori Wiegand, Shelley Nguyen

This session focuses on designing and executing a nurse engagement plan that builds each year to continue to achieve results through a positive, nurse-led culture. Learn how OSF Healthcare developed a comprehensive and transparent data-driven response to nurses? primary concerns. Through a leadership framework, this innovative program addresses staffing, talent management, and mentorship to support organizational development, incorporating elements of active listening strategies and understanding belief biases. The outcome has been sustained nurse engagement, as well as improved NDNQI? outcomes and rising patient experience metrics.