From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Sara Jones, Dennis Lennon

Action plans are most successful when they are built from the ground up by and for the people closest to patients. In this session, leaders with Atlantic Health System will share how their organization leveraged team member experience data to develop highly effective improvement plans. Segmenting data and building curated action plans is critical for success. Encouraging peer-to-peer support and sharing actions that work creates a shared accountability between HR and business leaders. Learn what steps you can take to ensure leadership involvement and allow teams to celebrate their wins throughout the year.