From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Terrie Van Buren, Giselle Krieger
Sustaining a strong understanding and application of Press Ganey/HPI?s cause analysis methodologies across a large health system can be challenging, especially when turnover in risk and quality leader roles exists. Learn how Community Health Systems PSO developed an effective strategy for educating risk and quality professionals to sustain the competencies of Press Ganey/HPI?s state-of-the-art cause analysis methodologies.