Title: Unconscious Bias - What Your Clients Tell You Before They Speak
Presenter: Dr. Matt Morano

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When meeting a new client (or a

new person), a tremendous amount of information is traded before any words are ever spoken.

Powerful forces in the form of unconscious bias can literally shape the direction and outcome of that

very first meeting, even before the all-important Pre-Talk. Understand the nature of unconscious bias

and how it can affect your interactions with your clients and other people you meet. Engage in several

activities to help you recognize your own biases and develop strategies for addressing them.