32882 - Developing a Mentorship Program to Sustain HRO Leader Skills [ ]

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32882 - Developing a Mentorship Program to Sustain HRO Leader Skills

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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Margaret Mikula, Steve Mrozowski

When Penn State Health Milton S. Hershey Medical Center trained more than 800 leaders with Press Ganey/HPI?s High Reliability Organizing (HRO) Leader Skills, the Hershey team wanted to ensure that each newly educated leader retained their new HRO knowledge and skills. Learn how Hershey Medical Center developed a structure to sustain the implementation of HRO Leader Skills by establishing its Leading for Reliability Mentors program to hardwire key HRO concepts into various clinical and nonclinical work areas.

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