Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home » Press Ganey » 2019 National Client Conference & Executive Leadership Conference »

Previous Product  Product 72 of 108  Next Product   From: 2019 National Client Conference & Executive Leadership Conference

 32932 - Moving Beyond the Data to Make Meaningful Patient Connections $10.00   
Select Format:

From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Ed Hubel, Amy Huveldt, Sean Lynch

When raising scores became the primary concern of hospital staff, Baptist Health?s senior leadership team led the charge on shifting the focus. Through executive-led initiatives including multidisciplinary relationship building and patient experience coaching, the team transformed the organizational culture, resulting in top-box score increases in overall rating, likelihood to recommend, nurse communication, and physician communication. Attend this session to hear details of Baptist Health?s initiatives, as well as learn how to instill accountability, establish a team-based approach to patient experience, meet the emotional needs of patients and families, and improve patients? perceptions of care at your organization.


Customers who bought this product also purchased

32901 - A Patient Experience Home Run: Rounding on All the Bases

 Copyright © 2022 Fleetwood Onsite Conference Recording

Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube