Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home » Massachusetts Dental Society » Yankee Dental Congress 2011 »

Previous Product  Product 42 of 75  Next Product   From: Yankee Dental Congress 2011

 
 16116 - Dealing with Difficult Patients...Turning Lemons into Lemonade - Lois Banta $10.00   
Select Format:

Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15


Lois Banta, is the owner of Banta Consulting, a company designed to assist dental practices in improving their office systems and de-stressing their environment.

This course will identify the situation that creates the most stressful part of a dental practice—the “difficult patient.” Simply identifying a difficult patient is easy; turning that person into a great patient and raving fan is more challenging, but not impossible! Learn specific communication skills to prevent such difficulties from escalating into the most impossible scenarios.

Learning Objectives: 

  • Identify the difficult patient and his or her specific behaviors
  • Discover how to establish written protocols and systems to ensure success
  • Retrain patient behavior and discover the power of words
  • Identify when and how to release a patient
  • Learn how the team can prevent a difficult patient situation

Audio Sample:





 





About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.
Customers who bought this product also purchased

16125 - Goof-Proof Claims! - Lois Banta

 Copyright © 2019 Fleetwood Onsite Conference Recording


Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube