Thomas Lee
Press Ganey Innovation
In the pursuit of patient-centered care, we can increase the depth of understanding through patient-reported data. Through the linkage of patient, employee and physician information, we are able to understand the multiple dimensions of patient suffering to inform improvement efforts. This session will explain how patient-reported data provides a longitudal view of the patient journey and enables deeper segmentation for more effective care planning and delivery. The presenter will also explore how patient-reported feedback can be applied before, during and after treatment to increase engagement and drive better outcomes.
Patient-Reported Outcome Measures, Press Ganey Innovation
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