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 32935 - Creating and Sustaining a Patient Experience Strategy in the ED $10.00   
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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Denise Cole-Ouzounian, Lisa Pickarts, Christy Wehler

Sauk Prairie Healthcare, an independent community-based organization in rural Wisconsin, has earned a regional reputation for providing superior care, including recognition for clinical excellence, community impact, and patient experience. After building a new hospital campus and experiencing higher volumes in the emergency department and urgent care, Sauk Prairie Healthcare?s existing model of care delivery was no longer able to meet demand. Bottlenecks caused longer lengths of stay and patient complaints. Attend this session to learn how a multidisciplinary improvement team addressed patient concerns and implemented strategies to achieve and sustain improvements in patient flow and patient experience.


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