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 16116 - Dealing with Difficult Patients...Turning Lemons into Lemonade - Lois Banta $10.00   
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Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15

Lois Banta, is the owner of Banta Consulting, a company designed to assist dental practices in improving their office systems and de-stressing their environment.

This course will identify the situation that creates the most stressful part of a dental practice—the “difficult patient.” Simply identifying a difficult patient is easy; turning that person into a great patient and raving fan is more challenging, but not impossible! Learn specific communication skills to prevent such difficulties from escalating into the most impossible scenarios.

Learning Objectives: 

  • Identify the difficult patient and his or her specific behaviors
  • Discover how to establish written protocols and systems to ensure success
  • Retrain patient behavior and discover the power of words
  • Identify when and how to release a patient
  • Learn how the team can prevent a difficult patient situation

Audio Sample:


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