Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15

Jeff Staads, is president of Business Resource Center, as well as a professional speaker, author, humorist, and consultant.

Take a lighthearted look at the way we communicate. See how communicating with others more effectively can better solve problems and improve attitudes! This course is interactive and pokes fun at some of the stupid things we do and say (not you, everyone else).

Learning Objectives: 

• Learn how your attitude gets passed on to everyone
• Discuss the nine types of difficult people
• Identify what you can do to increase your communication effectiveness
• Learn eight steps for dealing with difficult people